About Major Woodcraft
I’m Nick Major, owner-operator at Major Woodcraft. I founded my company to meet a very specific demand: quality work and a commitment to excellence in customer service. The goal of any company is to be profitable, but for some it’s the only thing that matters. True success depends on solid relationships with customers, vendors, and the community as a whole. That focus creates opportunity, growth, and organic sales. I value the same mentality in my friends and business partners – it’s not a catch phrase, it’s a way of life.
I love the challenge and satisfaction of making a tangible difference in people’s lives. Every project is unique, so I invest in my customers individually and personally. The following core values define customer service at Major Woodcraft.
INTEGRITY
“Integrity is the driving principle of Major Woodcraft” – what does that actually mean? Honesty is speaking the truth, but integrity means living it. It’s behind the scenes and unspoken – doing what’s right when no one will notice. Integrity requires transparency in our actions and commitments – being upfront about what we’re doing and why we’re doing it. It’s the core principle at Major Woodcraft because it defines everything else we do.
QUALITY and ATTENTION TO DETAIL
We are committed to quality in every part of the process: design and sales, materials selection, installation, and clean up. Your home is a big investment, and you definitely pay attention to the details. We bring that same diligence – even if it costs us a little extra. We warranty our craftsmanship and materials, and prefer installing material with a separate manufacturers warranty for additional coverage.
RELIABILITY
We take our commitments seriously. Meeting those commitments consistently isn’t a matter of everything going as planned – there’s always going to be unexpected challenges. We meet those commitments through dedication and follow through.
“One of the most common complaints I hear about other contractors is ‘unreliability’. They show up late, they leave incomplete work for days or weeks before returning, etc. It’s unacceptable. That’s one of my main areas of focus. Obviously reliability benefits the customer, but over time it benefits me as well: my word carries weight. I don’t have to convince people I’ll do what I say – my reputation precedes me.”
RESPECT
Common courtesy and respect should be expected in any industry, but there’s more to it than being polite. We value you as a person, not just a customer. Our respect extends to your time, your property, and your preferences for the way a job is completed. It’s no secret that repeat business and word-of-mouth advertising are crucial for business growth, so we think it’s a win-win.
SIMPLICITY
Last but not least, we’re committed to simplifying the process for you. We handle the project from start to finish, so you can focus on your other responsibilities.
“I’ve heard stories from customers about cleaning up after contractors, constantly having to remind them about details, fixing little things they forgot, and so on. Even buying materials on behalf of their contractor. Babysitting, essentially. It’s ridiculous. Obviously your input is welcome whenever you want, but you shouldn’t HAVE TO step in. That’s the difference.”
From sales to installation, we strive to make the process as streamlined as possible for you. We accept check, cash, credit card, and even have a pay online option so you don’t have to work us into your schedule more than necessary. We handle utility locates and building permits, and will help you prepare a design proposal when HOA approval is required.
Thanks for visiting and I hope to talk to you soon.
Nick Major